Was sitting waiting on my food when I noticed a guy in the back cleaning. He swept the floors, wiped the counters, took a couple bags of trash outside, put new bags in the trash cans and then started making pizza
Ordered vegetarian pizza with meat on one half. Initially they made a full meat pizza with no veggies, but when they showed it to me and i told them it was wrong they apologized and quickly remade it the right way. Also gave me a free soda and slice of cheesecake for the trouble. Pizza tasted great.
I will never be ordering from this company again. I placed my order online at 8:10pm, I spent a total of $50.65 and the website said that my food would be delivered within 45 mins.I called the store at 9:15 pm inquiring the ETA of my order. The female was very rude! She told me my food was on the way and that delivery takes a hour. She never even asked me my name to confirm my order. My food finally arrived at 9:45pm, my French fries were very soggy and cold as if they were sitting for a while.I also ordered two 16 pc wings and I wasn’t given any sauce. I called the store and asked to speak with a manager. I spoke with Kai Jeader. She was very rude! She cut me off several times and was completely unapologetic. She repeatedly told me that orders take up to an hour and that the online ordering was done threw a third party company that has nothing to do with their store. She also made sure to tell me that they were closing soon as if she was bothered that I called. When I explained to her that it took over an hour and 30 minutes she asked me exactly what time did my order arrive? I told her it had just arrived a few moments ago. She sarcastically stated that her driver was in the building as if I was making it up. I literally live walking distance to the store! She then went on to so nonchalantly say “Well I can put you down for a free order of fries on your next visit” I politely stated I had two orders of fries. She then sucked her teeth and said “let me pull it up” referring to my receipt again being more confrontational rather than helpful. At this point I have had enough and I asked for a corporate number. She gave me the company website and said they don’t have a corporate number. I have never had such terrible customer service in my life. Not only was my food unsatisfactory but I waited almost two hours for it and the manager handled the situation poorly. Its truly unfortunate because this is one of only a very few places that deliver in my area.
This place is great. They take pride in the quality of their service. I placed an order over the phone for an extra cheese pizza with one-half pepperoni and one-half sausage. The cashier wrong the order up incorrectly; she made half the pizza sausage and pepperoni. I was surprised that they offered (without me asking) to remake the order correctly.
They would get 0stars if it allowed me , Mgr rude , got home realized they messed my order up , and salad was the worst lettuce a mess croutons was soggy and stale when we made the Mgr aware he was very rude and told us if we wanted it we need to come back out there to pick up , then proceeded to be rude while talking to my husband..... will never be back and i will definitely let my friends that go there no as well
Paisano S Pizza is a US Meal Delivery based in Marlow Heights, District Of Columbia. Paisano S Pizza is located at 4815 St Barnabas Rd, Marlow Heights, MD 20748, USA.
Please contact with Paisano S Pizza using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Paisano S Pizza opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.